Returns will be accepted if initiated within 10 days of delivery. We do not offer exchanges - if you need different size, please place new order. To process return, please email us to: hello@boyt.co to receive return label. Your refund in original form of payment will be processed within 5 business days after your return has been received at BOYT. Your refund will deduct $10 return fee. All returned merchandise must be in original new, unworn condition, with all accessory materials included (dust bag, box, etc.). Shoes must be tried on carpeted soft surface and cannot show any scuffs, signs of wear on the sole etc. All returned merchandise that is not in original new condition will not be accepted and sender will be notified to pick up the parcel. All returns that will miss shoe box or dust bag will incur deduction of additional $20 fee.